Shipping costs and timing
Request a destination-based shipping quote before payment. Dispatch takes 2–3 days for in-stock prints or up to seven days for made-to-order prints. Estimated transit is 5–10 business days after dispatch, depending on destination and customs. Import duties and taxes are paid by the recipient.
01 — Dispatch & DeliveryShipping & Returns
In-stock prints will ship within 2–3 days of payment. Any other prints will be made to order (MTO). Please allow up to seven days for your print orders to be shipped; all prints are shipped unframed.
All orders will include a tracking number from DHL, FedEx, or UPS — however, Brian Otieno is not responsible for any delays caused by the shipping carrier.
Because of the delicate nature and process of fine art prints, all sales are final.
Prints are inspected by Brian Otieno, carefully protected, and packed for shipping, and no damage is expected during transit. If your print is damaged in transit, please contact Brian Otieno within seven days of receiving your print.
02 — RefundsRefund & Returns Policy.
At prints.storitellah.com, we strive to provide our customers with the highest quality photo prints. However, because of the delicate nature and process of fine art prints, all sales are final, and we do not offer refunds.
To request an exchange, please contact us at hello@storitellah.com with your order number and a description of the issue. We will review your request and determine the best course of action. If an exchange is requested, we will ship out a replacement print at no additional cost to you.
Custom orders cannot be exchanged for a different size or photograph after production. If any print, including a custom order, arrives damaged in transit, contact us within seven days with photographs of the print and packaging. Damage from improper handling after delivery is not covered.
Thank you for shopping with us. If you have any further questions or concerns, please don’t hesitate to contact us.
03 — If something arrives damagedDamaged in transit.
Reach out within seven days of delivery and include the following so we can resolve it as quickly as possible:
- Your order number and the name on the order
- Photographs of the damaged print and the packaging it arrived in
- The shipping carrier and tracking number
Email everything to hello@storitellah.com. Brian or the studio will respond personally — most cases are resolved within a working week, with a replacement shipped at no additional cost to you.
04 — Talk to usGet in touch.
For order-related questions, write to hello@storitellah.com. For commissions, exhibitions and editorial enquiries, please use the contact page or email brian@storitellah.com directly.